Mobio service management

Meet Social & Chat

Add messaging to your website, mobile apps, and social channels so customers can reach you instantly. Your team won’t miss a single thing when all interactions are placed in one.

Mobio service management

Meet Social & Chat

Add messaging to your website, mobile apps, and social channels so customers can reach you instantly. Your team won’t miss a single thing when all interactions are placed in one.

social & chat

Deliver rich conversational experiences

Customers expect great service across all channels. Messaging makes it easy to stay in touch with personalized and engaging interactions. With Mobio, get messaging right out of the box or fully customize it to meet your needs.

what we offer?

Complete messaging solution to meet your customers’ needs

Convenience
Have a continuous conversation across channels, so customers never have to repeat themselves.
Immediate
Realtime conversation so your teams can reply to customers in a second, increase your services and customer experience.
Personalization
Use customer data to create rich, interactive conversations that are tailored to their needs.

how it helps

Messaging solution and omnichannel CX

social channels and website

Stay connected on
any channel

Add messaging and live chat to your website or mobile app, and leverage customer presence on social channels like Facebook or Zalo to deliver instant support without repetition. Provide live chat support for your customers, or continue the conversation when it’s convenient for them.

staff workspace

All interactions
in one place

Customers’ conversations and information live in a centralized workspace so the services team can get all the context they need to support customers. They can switch between many channels and add notes, tickets, tags, or create deals as needed.

quick response library

Make messaging
your own

You can create quick answer library for basic customer questions and requirements so customers don’t have to wait everytime they text. Divide your auto-response into groups and apply based on preset conditions or time frame. Thus, you can lessen your workload and focus on only critical customer issues or closing deals.

auto work assignment

Smart rules to boost your response time

Rule-based assignment system helps your team respond to customers faster and more efficiently. This is our top performer feature voted by our customers since it helps each team increase response time to 300% and optimize the productivity of all staff.

customer use cases

Get Inspired By Our Customers’ Success Stories

Guardian

Increase the voucher redeem rate to 26%, compare to 8% before

Read this case >>

Phong Vu Electronics

Collect and unify 5 millions identify profiles within 3 months

Read this case >>

Galle Watch

Reduce customer response time to under a minute, 150% faster!

Read this case >>

library

Some Documents You Might Find Helpful

Ebook: Marketing trends in 2022

A CDP gives a retailer the ability to grab and integrate data from all the places their customers.

Download Ebook >>

How to build a customer journey that engage?

The new consumer behaviors span all areas of life, from how we work to how we shop to how we entertain ourself.

See Guideline >>

How Banking Industry Adapts to the Digital Era?

During the crisis, banks' clients changed their behaviour overnight.

Read Blog Post >>

Curious about Social and Chat? There’re lots more to explore!