About us

We are a Product Builder. Our main product is CDP (Customer Data Platform), which supports businesses in consolidating and analyzing customer data, thereby optimizing and automating Marketing, Sales, and Service operations.Our solutions have been leveraged by large enterprises across various sectors, including BFSI and multi-industry conglomerates such as MSB, VIB, HDBank, BVBank, Dai-ichi Life, SunGroup, Guardian, Sapporo, and more.We proudly received the Sao Khue Award in 2023 and have been recognized on the global MarTech and CDP technology map by two prestigious international organizations, ChiefMarTec and CDP Institute.

Our Products

CDP (Customer Data Platform) has been widely mentioned in the Vietnamese market over the past years and has garnered significant expectations from businesses who focus on digital transformation and invest in customer experience.At Mobio, we develop a “specialized” CDP by breaking down the broader CDP solution into distinct branches tailored to specific business functions and industries. Those include:

• Activation CDP: Designed to support Digital Marketing operations.
• Smart CRM: Designed to support the operations of Sales and Service within enterprises.
• Analytics CDP: Designed to serve Data Engineers and Data Scientists.

Our Product Development Framework

Our platform primarily focus on the needs of cross-departmental operations and processing large-scale data for enterprises. The “solution-oriented” nature of Mobio’s products stands out above the general standard in the market. As a result, we have adopted the SAFe 6.0 (Scaled Agile Framework) — a product development framework combining the Agile & Lean mindset, designed for large-scale teams and complex solutions. Currently, Mobio can be considered one of the first companies in Vietnam to successfully adopt SAFe 6.0 in its software development process.

Our culture

Our core culture and values can be summarized in 4 keywords:

• Respect — We respect our colleagues and our customers.
• Ownership — We take ownership of what we create.
• Ambition — We strive to reach higher every day.
• Labor of love — Every piece of work we do demonstrates love, joy, and passion.

Your career roadmap with Mobio

At Mobio, we have implemented Ladder — a product designed to support career development for employees. It includes recording current competencies, evaluating expertise/workload/work quality on a periodic basis, and creating a roadmap (destination and necessary steps) to help employees achieve desired job titles or income levels according to their career path.Employees have the autonomy to choose their goals and development roadmap. For example: What needs to be done to increase income by 100% within three years?

Job Description

Job Purpose

The Solution Delivery (SD) team is Mobio’s frontline: we accompany clients from the moment they consider and implement our solution until they run the solution independently, and continue growing alongside them year after year. The team operates in account-based squads — each Squad owns a set of key accounts end-to-end.As a Solution Delivery Executive, you are the hands-on force in the Squad. You translate business requirements into correct system configurations, train users until they are proficient, keep operations stable and SLA-compliant, and surface the insights your team needs to expand value for the client.If you enjoy working closely with a complex product, seeing users go from “I don’t know how” to “I’m generating results with this,” and being the person clients trust for day-to-day operational support — this role is built for you.At the Junior–Middle level, your performance is evaluated on three operational metrics that directly reflect the quality and reliability of your day-to-day execution:

• TTV (Time to Value): how quickly clients realize the first tangible benefit after go-live.
• SLA Compliance Rate: % of support tickets resolved within the committed SLA window, by priority level.
• Schedule Adherence Variance: Ratio of operational tasks and project milestones completed on plan vs actual — a measure of execution reliability.

Background Info

• Title: Solution Delivery Executive
• Level: Junior – Middle
• Department: Solution Delivery
• Line Manager: COO
• Report to: Solution Delivery Manager (Squad Lead)
• Location: Hanoi (HQ). Business travel may be required.
• Client base: Primarily BFSI — enterprise banks and financial institutions across Vietnam.

Your responsibilities

The proportion of responsibilities will be adjusted based on the level, under the close guidance of the Squad Lead and Line Manager.

1. Presales & Pre-project Support (~ 10%)

The account lifecycle starts here. You join the AM/BD team in the field before a contract is signed.

• Participate in presales workshops, product demos, and POC sessions — presenting the delivery methodology, implementation roadmap, and operational best practices to build client confidence in Mobio’s execution capability.
• Prepare client-specific demo and POC scenarios; test all flows on the sandbox environment before the session.
• Support RFP responses by contributing delivery-related content (implementation approach, roll-out plan, operational handover).
• Help identify initial constraints, assumptions, and risks that will shape the project scope.

2. Implementation & Onboarding (~ 35%)

Once the contract is signed, you are the person who makes go-live happen — correctly and quickly.

• Project coordination: Track milestones, surface risks early, update all stakeholders (internal and client) on progress, produce MoM and governance documentation.
• System configuration: Translate client requirements into correct CDP/CRM configurations — data flows, organizational structures, role permissions, social integrations. Follow checklists rigorously to ensure zero-rework go-lives.
• Time to First Value: Execute structured onboarding plans with a clear target date for the client’s first successful use case. Drive toward that milestone proactively.
• Version upgrades during project: Coordinate and execute platform upgrades through UAT → client sign-off → production deployment within the implementation timeline.

3. Continuous Operations & Success (~ 35%)

Post go-live, your job is to keep every assigned account healthy, stable, and growing in capability.

• Ticket management: Classify, own, and resolve customer tickets (questions, bugs, change requests) within committed SLAs by priority. Escalate high-risk tickets promptly; never let tickets go stale without a status update.
• Training & empowerment: Design and deliver tailored training sessions for each account. Create account-specific user guides, quick-reference materials, and short video walkthroughs. Run post-training assessments to confirm key users can independently operate the system.
• Health monitoring: Track and report customer health metrics on the agreed cadence (weekly/bi-weekly/monthly). Proactively surface anomalies before they become client complaints.
• Operational version upgrades: Plan and execute periodic platform version upgrades following internal UAT and client communication protocols. Ensure clients are trained on new features before and after each upgrade.

4. Account Management Support (~ 15%)

You are the operational backbone of your Squad’s account records and renewal processes.

• Maintain accurate records of stakeholder maps, org charts, system configurations, and account history on the team wiki — updated at minimum quarterly.
• Prepare materials for periodic review meetings (Quarterly Business Reviews, monthly check-ins) under the guidance of your Squad’s SDM.
• Proceed procurement and contract renewal workflows: coordinate documentation, track deadlines, and ensure on-time payment processing.

5. Internal Contributions (~ 5%)

• Keep knowledge base entries, project wikis, and operational logs up to date on the agreed cadence.
• Write lesson-learned notes after challenging projects or complex ticket resolutions and share them with the team.
• Contribute to team enablement through knowledge-sharing sessions and internal training.

Top performers in this role will demonstrate

Experience

• 1–3 years in roles such as Customer Success, Project Coordinator, Technical Support, IT Implementation Consultant, or similar in a B2B technology environment.
• Hands-on familiarity with CRM, CDP, Marketing Automation, Loyalty, or software of equivalent complexity — either as an operator or as an implementer.
• Preferred: experience in BFSI (banking, insurance, fintech) or any highly regulated, process-intensive industry.
• English from Upper-Intermediate level.

Skills

• Logical & systems thinking: Able to trace a problem to its root cause and think in structured, end-to-end workflows.
• Technical aptitude: Comfortable learning, configuring, and troubleshooting enterprise software. No coding required, but you need to understand how systems behave. No technical educational background required.
• Communication & facilitation: Can run a training session, write a clear MoM, and hold a professional client meeting in both Vietnamese and English.
• Execution reliability: You track your own commitments, flag delays early, and close the loop on every open item.
• Problem-solving under pressure: When something breaks at a client site, you stay calm, coordinate the right people, and resolve it within SLA.
• AI-driven Productivity: Actively uses Generative AI tools (e.g., ChatGPT, Claude, Gemini, Antigravity) to accelerate documentation, training materials, ticket analysis, and daily workflows.
• English: Upper-Intermediate or above (reading technical docs, writing professional emails, participating in meetings).

Personal traits

• Aligned with Mobio’s 4 core values: Respect, Ownership, Ambition, Labor of Love.
• Genuinely curious about how businesses operate and how technology enables them.
• High ownership — you follow through on what you commit to, and you raise flags before things go wrong, not after.
• Resilient and composed when under client pressure or tight deadlines.
• A touch of “product builder” spirit: pride in the quality of Vietnamese tech products.

If you meet 70–80% of the above but have the right personal traits, we’d still love to talk about a growth roadmap together.

Why Mobio?

Income and career path

• Annual package: VND 200 – 310 million (Junior – Middle), comprising fixed salary and performance-based pay. Exceptional contributions can take your total earnings beyond the agreed package.
• Common career paths from this role:
  • Senior Solution Delivery Executive — deeper expertise, owning strategic accounts with greater autonomy.
  • Solution Delivery Manager — leading a Squad, owning project governance and client strategy.
  • Account Manager / Solution Consultant — for those who develop strong business acumen and advisory skills.

Environment and other benefit

Experience exceptional appreciation and care through our unique benefits packages:

• Special Maternity Benefit: 10 or 20 million VND per female employee upon childbirth (applicable to employees with more than 1 year of service).
• Healthcare: Annual health insurance and one annual health check-up for employees.
• Training & Development: Up to 20 million VND per year for employee training and professional development.
• Annual Leave: 12 days per year; employees with 5 or more years of service receive 1 additional day per year.
• Each employee will receive 0.5 days of fully paid leave on their birthday.
• Sports Clubs (football, badminton, swimming, running, etc.): 1.5–3 million VND per club per month.
• Quarterly fund for team building and engagement activities.
• Compassionate support for sickness, bereavement, weddings, and congratulatory gifts for employees’ newborns.
• Work Equipment: Full provision of necessary working equipment

Contact us

Email: hr@mobio.io

Website: https://mobio.io/career/