Add messaging and live chat to your website or mobile app, and leverage customer presence on social channels like Facebook or Zalo to deliver instant support without repetition. Provide live chat support for your customers, or continue the conversation when it’s convenient for them.

You can create quick answer library for basic customer questions and requirements so customers don’t have to wait everytime they text. Divide your auto-response into groups and apply based on preset conditions or time frame. Thus, you can lessen your workload and focus on only critical customer issues or closing deals.