industry | retail
Grow Customer Loyalty and build Brand Love for your Business
Do you know that Retailers are those benefit most from customer data. Mastering the data flow, Retailers can create a seamless customer experience that increases revenue and embraces customer loyalty.
industry insights
Perspectives On Retail
Retail is accelerating at a shocking pace. These trends and insights are up-to-date with statistics provided by Deloitte, McKinsey, PwC, and opinions of C-suite leaders and experts in the fields.
Digital &
Omnichannel
Go to digital or go bust. Now it’s time to invest more in e-commerce and online channels.
Loyalty
is key
Since the pandemic, brands are now focus stronger on building their loyal army.
O2O Customer
experience
From mortar stores to online channels, customers today are expecting an end-to-end experience and service.
Everything
real-time
For retailers, customer behavior, digital footprint, latest trends, everything must be updated constantly.
how can we help?
How Mobio upgrades your Buyer Experience
o2o data collection
By using MOBIO CDP, Retailers not only gather customer feedback but also make it easy to create customer-centric roadmaps based on the feedback and help connect data to create an excellent customer experience.
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Journey builder
CX is a vital component in today's buying trend. But how can you create a complete journey for your customer knowing that it will end up boosting your revenue or increasing your ROI. Mobio helps you create an end-to-end customer journey and track every touchpoint of your customer.
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customer conversation
Reach your customers at every channel your business owns and listen to their direct needs. With our smart rule-based chat system and auto-reply library, retailers can optimize customer response while maintaining a great service along the way.
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loyalty management
Guess what! Retailers today invest tremendously in loyalty programs as a core strategy for long-term growth. With our platform, retailers can engage customers at every step they take along the customer journey, retain them with compelling loyalty programs, and turn them to your dedicated advocacy.
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retail Use Cases
Guardian
Boost customer engagement
through loyalty programs
Guardian is one of the biggest cosmetic retail chains in Vietnam with more than 90 brick-and-mortar stores across the country. How did they succeed in managing operations and optimizing customer experience with Mobio Platform?
Galle Watch
Optimize customer satisfaction at scale
Galle has successfully coordinated Marketing, Sales, and CS Teams all in one platform and built an effective evaluation system for employee performance.
VNShop
Optimize conversion rate
through personalized campaign
Increase the conversion rate of using vouchers through Landing Page campaigns by personalizing messages and reminding customers to use vouchers at the right time.
Phong Vu
Leverage digital strategy in the age of COVID-19
Phong Vu is known for its chain of retail stores spread across the North, Central, and South regions in Vietnam. How did this traditional brick-and-mortar business adapt so quickly to digital transformation and nail the online service during the pandemic?
Leverage digital strategy in the age of COVID-19
Phong Vu is known for its chain of retail stores spread across the North, Central, and South regions in Vietnam. How did this traditional brick-and-mortar business adapt so quickly to digital transformation and nail the online service during the pandemic?
library
Most Helpful Paper Selected By Our Customers
Why 2022 is the year for Retailer to use CDP?
A CDP gives a retailer the ability to grab and integrate data from all the places their customers.
Download Ebook >>
How Customer Behavior Changes In Post-covid?
The new consumer behaviors span all areas of life, from how we work to how we shop to how we entertain ourself.
See Guideline >>
How Banking Industry Adapts to the Digital Era?
During the crisis, banks' clients changed their behaviour overnight.
Read Blog Post >>
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